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Home Blog Inside Aged Care: Challenges, Change & Compassion with Diana Horvatovic
3Mar

EP#88 - Inside Aged Care: Challenges, Change & Compassion with Diana Horvatovic
By Claire Wescombe | Blog, PR, business owner, small business, ceo | 3 Mar 2025 |
🎧 LISTEN ON SPOTIFY 🎙️ LISTEN ON APPLE PODCASTS

In this episode, Brad welcomes Diana Horvatovic Diana Horvatovic is CEO of St Basil’s Aged Care NSW & ACT. As the aged care provider of the Greek Orthodox Church in Australia, St Basil’s provides residential and in-home care for over a thousand Australian seniors.

In this episode, Brad and Diana chat about all things being a CEO, making big career transitions and how she developed her leadership style


Love and Care in Aged Care

The aged care sector is often perceived as static or monotonous, yet as highlighted in a recent podcast, it is anything but dull. The speaker's insights reveal that the aged care industry is a vibrant and evolving landscape, characterized by continuous change and significant challenges. This dynamic nature not only captivates professionals within the field but also fosters impactful engagement that can profoundly affect the lives of the elderly and their families.

Diana's passion for aged care is fueled by the opportunity to make a difference in the lives of vulnerable individuals. With a master's degree in dementia, they articulate a clear commitment to advocating for those who may not have a voice. This advocacy is not merely a professional obligation; it is a deeply personal mission that underscores the importance of emotional connection and dignity in the care of the elderly. Her experiences, including witnessing poignant moments such as elderly couples expressing love and connection, illustrate how the human experience remains vibrant even in the twilight years of life.

Engagement in the aged care sector transcends professional duties; it is about fostering relationships and creating supportive environments. Diana highlights the importance of mentorship and collaboration, as she has both guided and been guided by others in her journey


Embrace Change Through Collaborative Leadership

In the rapidly evolving landscape of aged care, the necessity for effective leadership is paramount. The podcast highlights the journey of a leader who transitioned from a regulatory role to become the head of governance and ultimately the CEO of St Basil's, an aged care organization. This journey underscores the essence of collaborative leadership and the importance of embracing change in order to enhance the quality of care for the elderly.

Diana's experience reflects the challenges inherent in leadership, particularly in sectors that are often resistant to change. As a regulator, Diana was accustomed to identifying problems and communicating them to stakeholders. However, the transition to St Basil's required a shift in approach. She recognized that while it is crucial to identify issues, the real challenge lies in guiding individuals and teams through the journey of change. This is where collaborative leadership becomes a vital tool.

Collaborative leadership is characterized by the ability to engage and empower others, fostering a sense of shared responsibility and collective action. Diana's approach involved not only identifying problems but also actively involving key stakeholders—middle management, residents, and family members—in the decision-making process. By listening to their concerns and insights, she was able to create a more inclusive environment that encouraged participation and collaboration. This not only helped in addressing the issues at hand but also built trust and rapport among team members, which is essential in any organization, especially in aged care where human connection is fundamental.

Build a Strong, Accountable Team

In any organization, particularly in sectors like aged care, the importance of a strong, accountable team cannot be overstated.

Diana emphasizes the necessity of working collaboratively with both internal and external stakeholders. This collaboration is not merely a matter of operational efficiency; it is foundational to establishing trust with residents and their families. In aged care, where the stakes are high and the emotional investment of families is profound, fostering an environment of transparency and open communication is essential.

Diana's experience reveals that transformational change cannot be achieved in isolation. Building a team of like-minded individuals who share a vision for improvement is crucial. Brad and Diana discuss the importance of involving frontline staff and middle management in the change process. These individuals are often the first point of contact for residents and their families, making their insights invaluable. By engaging these critical team members in discussions about policies, procedures, and training, the organization can ensure that everyone is aligned and accountable for delivering quality care.

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